Your Full-Service Solution For After Delivery Operations
We offer a variety of solution services for you to pick and choose, allowing you to fully customize your business wants and needs. From the Manufacturer's Warranty to our Protection Plan Extended Warranty, your customer’s journey will have a seamless transition without the hiccups and transfer calls from other providers.
Optimize sales while we provide turnkey, complete service solutions for operations after delivery. We will work as an extension of your brand to build loyalty, while removing the headaches of customer complaints and administrative work for your sales team. From call center support, adjudication, technician services, warehousing parts, vendor charge backs, and more, let 1Solution be your complete service solution.
Claim Adjudication
Whether the communication is via phone or online, our skilled team will properly determine the best route regarding the claim and take actions to resolve the customer's issue.
Claim Handling
Mobile App, Online or Phone - When your customer contacts us with an issue, whether it's an accident or a defect, we won't transfer the call. Offer a seamless transition and a resolution on any damaged piece.
Technician Services
We have a network of over 300 technicians operating in 25K+ zip codes. Our exceptional in-home repair services have earned a 4.8 out of 5-star rating on Google.
Warehousing
Two warehouses conveniently located on both coasts to provide you with optimal space for inventory, technician training, and more. Both facilities are fully functioning with shipping capabilities.
Pre-Qualification
When photos and videos are submitted, we can review and prepare before the in-home visit. This results in the industry's highest first visit completion rate, as well as happier customers.
Reporting
Any way you want it sliced, we can do it. We offer a wide array of dashboards and reporting customized just for you.
Call Handling
We are fully staffed to answer your phone calls, and we can operate as an extension of your brand or ours.
Time on your salesfloor is valuable! Don't spend it taking escalated calls. Let us do that.
Parts Availability
Source and Ship
We've partnered with vendors all over the world and built an inventory of parts in our warehouses. We also have our technicians carry the top 25 most commonly used parts in their work vehicles to increase first visit completions and customer satisfaction.
Chargeback Reporting
Don’t leave money on the table! For manufacturer’s warranty work, we will provide you with the required information to submit for vendor credit.
10M+ Happy Customers
Servicing 25K+ Zip Codes Nationwide
East & West Coast Warehouse & Distribution Facilities
How it works
Pick Your Services
Let us know your headaches, we can customize a package to best fit your business needs.
Pick Your Brand
Yours or ours! Let us act as an extension of your brand, or we can operate under ours.
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UNITERS Group is the only vertically integrated furniture care and protection provider in the United States, offering retailers one solution for their customers' furniture protection needs. By combining all capabilities, UNITERS is able to provide furniture retailers and their customers the most comprehensive and competitive suite of services in the industry, and an unparalleled customer experience.