In recent weeks we have experienced unprecedented tough times for the United States and the world, as we navigate stay at home orders and begin to navigate a new normal during and after this Coronavirus pandemic. We know that many of our customers and clients are working from home while balancing childcare, remote classrooms for school age children, etc. We also know that your home has always been a place to create some of life’s most memorable moments with your family. In order to continue our commitment to clients and customers we have adapted our processes while maintaining our promise to be that extension of your brand in the field.
Customer Focus
We understand that during the coming months the uncertainty surrounding COVID 19 will continue. FSN understands this uncertainty and we are here to support your service needs when you are ready. We have taken and will continue to take the safety precautions for you and your family as we enter your home. A few of these precautions we are taking include ensuring technicians stay home if feeling ill, sanitizing equipment before and after each service call, and wearing the appropriate PPE while conducting service calls.
Teamwork
Through our promise of keeping transparent, open lines of communication with our clients we have been able to effectively navigate the needs of both customers and clients through the past month. We will continue to provide strong communication and transparency as we pilot the gradual reopening of our country. Our customer service team has maintained operation remotely to ensure that we are there when you need us.
Continued Commitment
Our leadership team has been meeting daily to assess the situation surrounding this pandemic. We are monitoring developments as they become available both regionally and nationally to make any adjustments we may need to continue to maintain safety for our technicians and customers. We empathize with all that are directly or indirectly effected during this pandemic. To all of our customers and clients we wish you safety and health during this time.
