Breaking News
We are excited to announce that Furniture Solutions Network is expanding to Europe! In 2021, the UNITERS Group, with its subsidiaries UNITERS North America and FSN, made their debut as the first vertically integrated furniture service provider in the industry. Since then, the UNITERS Group has seen exceptional growth and an overwhelmingly positive response from clients and consumers. From protection plans, our technician network, parts availability, and product development; our domestic success has been the driving force behind expanding internationally.
Pictured from left to right: Roberta Muraro, Monica Menato, Valentina Zanotto, Claudia Bertocco, Alessandra Reato, Daniela Spada, Anna Normelli, Fiorenzo Zordan, and Nicola Visona
UNITERS SpA, based in Montecchio Maggiore Italy, is the founding Company of the UNITERS Group and the hub for product development and production of all UNITERS and Leather Master furniture care products. In addition, UNITERS SpA maintains sales, marketing, human resources, information technology, and call center departments which provide quality service and support for all European clients and customers.
FSN Europe will implement the same services as their North American counterpart; focusing on leather, upholstery, and hard surface repairs and cleanings. FSN Europe currently includes a network of 65 independent technicians, and supporting infrastructure that manages and coordinates customers, technicians, stock parts, and much more. Alessandra Mecenero, VP of Sales, will lead this endeavor and will work closely with Rex Folkerts, Executive Vice President of the UNITERS Group. Alessandra has been with UNITERS SpA for over 30 years, leading product development, managing sales, and overseeing client services.
“Expanding our technician services in Europe is very exciting! Sharing our ideas and collaborating on how to improve the customer experience allows us to perfect our processes one day at a time. Working with Alessandra and the Italy team has been an incredible experience and I look forward to continuing our partnership under the UNITERS Group umbrella together,” says Rex.
Gordian Tork, President of the UNITERS Group said, “This will allow us to strengthen our presence in the European market by offering an even more complete line of services, while always keeping the satisfaction of our customers a top priority.”
We look forward to serving and providing the same great level of service that you have come to expect from FSN. We would like to thank our customers for their continued support, and we look forward to serving them in even more countries in the future.
Skills & Services
- Leather upholstery repairs
- Leather and fabric upholstery cleaning
- Electrical and manual mechanism repairs
- Return and/or change of padding
- Stitching repairs
- Structure and armrest repairs
- Base cover, feet, strap, and spring repairs
- General upholstery services
History
In 2006, UNITERS SpA created a Service Division, managed by Alice Gonano, to oversee client relations and to help provide an excellent customer experience after the sale. As the team grew, she was joined by Nevio Dal Maso. Nevio’s main responsibility was to recruit and train technicians. His search began in Italy, looking for experienced upholstery and leather technicians that were tech-savvy and able to work a flexible schedule to accommodate in-home service repairs.
As the team expanded, Nevio conducted training sessions for the technician network. Courses included best practices for product use, digital awareness, etiquette, and of course repairing upholstery and leather furniture.
Over the years, we changed processes, redirected focuses, and redefined our outlook; all while growing the business and learning from our parent company, the UNITERS Group. In 2021, Furniture Solutions Network joined as a subsidiary of the UNITERS Group. Their knowledge and expertise has been shared with the Service Division at UNITERS SpA, and almost two decades after originally creating the division, we are proud to launch as a combined endeavor - FSN Europe.