With the influx of competition and the many channels consumers can purchase new home furnishings in, it has become a challenge for many retailers to create that “consumer for life.” What is done post sale is equally of importance as the sales experience, if not more important in creating lasting relationships with consumers and forming…

When creating customers for life, taking a step back and reviewing the entire sales process from start to finish is so important. From the first interaction in-store to the in-home technician visit, every little detail affects the customer experience and how they remember your brand.  So how do you balance your needs, the customer’s needs,…

In this day and age retailers must maintain an exceptional customer experience after the sale while controlling expense and protecting their bottom line. With customer expectation being set at a very high bar we know that managing the after-sale processes can be difficult and costly. As a result, retailers are required to have strategies and…