August 2021 Newsletter
HELLO!
Welcome to FSN's first quarterlynewsletter! As a team we want toshare exciting updates, news, andpromotions. We also want to provideinsight into our day-to-day lives,showing you some impressive repairsand spotlighting our nationwideexpert technicians.
Join Our Team
Nationwide Furniture Technicians Needed
- Full time, part time, and contract positions available
- $80,000-100,000+ earning potential
OTHER STORIES INSIDE THIS ISSUE:
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FSN a Division of the UNITERS Group
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FSN MarketPlace
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Technician Spotlight
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Impressive Repairs
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FSN A Divison of the Uniters Group
Two premier and fast-growing furniture industry service providers in the United States, UNITERS North America and Furniture Solutions Network (FSN), have partnered to present furniture manufacturers, retailers, and their consumers with a comprehensive approach to furniture protection and technician services. Furniture Solutions Network (FSN) is now a wholly owned subsidiary of the UNITERS Group, a leading global furniture care and protection corporation. The UNITERS Group business units work in tandem offering customers an unmatched product set and service capability, operating through:
- UNITERS North America (Protection Plans and Care Products)
- UNITERS SpA throughout Europe (Protection Plans and Care Products)
- Furniture Solutions Network (Claims Administration and In-HomeService through Technology and In-Field Technicians)
The company’s vertically integrated structure provides the foundation for an exceptional experience for consumers, while protecting the brand and offering compelling profitability for retail partners. While FSN is a wholly owned subsidiary of the UNITERS Group, it continues to provide exceptional service to manufacturers and retailers throughout the industry.
“This partnership has so much potential,” says Rex Folkerts, CEO of FSN. “Between the excellent products and services UNITERS provides, FSN can come in with our technician services on the backend and complete the process, the first time. This commitment and partnership are just the beginning of many good things to come in 2021, and the years ahead.”
FSN Marketplace
Throughout the industry we have found the ability to order and receive manufacturer parts in a timely manner has been challenging for retailers and consumers.This leads to a deteriorated consumer experience, more demand to exchange products, and ultimately a significant increase in expense and decrease in profit.With these concerns in mind, FSN wanted to create a solution. After partnering with supply vendors and months of development, FSN announced the grand opening of their virtual store, FSNMarketplace.
FSN Marketplace is an online store for retailers, technicians, and consumers to easily access parts and products 24/7. FSN has two conveniently located distribution centers in the United States to eliminate shipping delays. Most orders are delivered in as little as 3 business days.
Visit fsnmarketplace.com to source these common parts and ensure your consumers are cared for quickly. Common parts and products include motors, cords, cables, switches, sensors, remotes, transformers,USB mounts, and much more.
At FSN we are committed to providing a partnership that will carry out the expectation that you have set with your consumer. Trust FSN to bean extension of your brand, service experience, and solution to all things furniture. Please visit us at fsnpro.com to learn more on how we can help or contact clientservices@fsnpro.com.
Technician Spotlight
Nominated by Justin R. (Eastern Region)
Congratulations to Ken B!
Ken's dedication, hard work, and great spirit comes through with every customer interaction, service, and repair. Ken is a Hub Manager for FSN, has worked for the company for almost two years and manages multiple technicians.
"From providing great customer service and going above and beyond driving Google reviews, he rarely has issues that he cannot handle himself.He is a great manager and showcases FSN's Core Values which is why he’s such a great fit and is why he does great work everyday." - Justin R.
Impressive Repair
Tabletop Repair by Ken B.
