Furniture Repair You Can Trust

Considering Outsourcing Your Service Department? Here Are A Few Things To Consider

When creating customers for life, taking a step back and reviewing the entire sales process from start to finish is so important. From the first interaction in-store to the in-home technician visit, every little detail affects the customer experience and how they remember your brand. 

So how do you balance your needs, the customer’s needs, and the ability to control profitability? 

Outsourcing your service needs may be the answer you are looking for. Not to mention, these benefits:

  • Free up internal resources and focus on your core expertise
  • Lower your operational and labor costs to increase margins
  • Tap into service industry expertise versus scrambling to train

Retailers are putting strategies in place around sales, marketing, and merchandising. Don’t jeopardize all that hard work just to tarnish your brand after the sale. Count on FSN to provide a strong service process to ensure high expectations are met and maintained. 

Let us handle the challenges of sourcing and training technicians, so you can focus on driving your business. At FSN, we have developed a recruiting strategy to ensure that we are always adding technicians to our network so our partners can feel confident in our ability to always service their consumers as quickly as possible. Our training manager is devoted to providing education and training for our nationwide network of technicians. In addition, the FSN leadership team is experienced in all aspects of the industry, giving our technicians all the tools to be successful. This directly correlates to FSN’s ability to complete repairs on the first visit eliminating the need to exchange the piece resulting in unnecessary expense and loss of profit.

When establishing a partnership with a provider you want to ensure that your brand is represented along with your values. FSN prides itself on gaining a thorough understanding of your core values and is committed to being an extension of what those values are. 

Please visit us at www.fsnpro.com to learn more.